Privacy Notice

Manchester Cat Clinic is the trading name of Lee Locum Limited, an independent business owned by Ellie & Daniel Lee. Lee Locum Ltd (T/A Manchester Cat Clinic) is a limited company registered in England and Wales with company number 12553776, whose registered office is at Kings Lodge, London Road, West Kingsdown, Sevenoaks, Kent, TN15 6AR, and is the Data Controller.

When you register with Manchester Cat Clinic, contact us by email, telephone or in writing we will collect and process personal information (“Personal Information”) about you.

We understand the importance of looking after the Personal Information that you provide, and this notice (“Privacy Notice”) sets out what Personal Information we collect, why we need to collect it, how we will use it and how long we will store it for.

We will keep our privacy policy under regular review and we publish any updates on this website. This privacy policy was last updated on 6th October 2023.

How we will use your Personal Information

We will process your Personal Information in so far as it is necessary for the performance of our contract with you to provide veterinary services. This will involve using your Personal Information to provide you with our products and services and to send you information related to the services we provide to you including appointment and vaccination reminders (“Service Communications”). You can choose how you would like to receive these communications by post, email or SMS. Please call or email our Customer Service team if you would like to change how you receive Service Communications.

What personal information do we collect and why?

Please remember to let our team know if any of the above information changes as soon as possible so that we have up to date records. Our staff will ask you to confirm your records are up to date on a regular basis.


In addition to our contractual services, we would like to process your Personal Information with your consent to send you information about other products and services available from the Practice. You can change your mind at any time and unsubscribe or subscribe by talking to staff in our practice or by following the links on any marketing emails you receive.

Data retention

We will keep your Personal Information for as long as you are a client of our Practice and thereafter for as long as any legal claim may be made against the Practice or our colleagues and for as long as is required to comply with our legal and regulatory requirements including to the HMRC and RCVS.

Sharing your information

We are required to share your Personal Information in certain circumstances to ensure that we are able to provide you with services, obtain payment or correspond with your insurance provider. In each case we will only share the data necessary for the purpose and it will only be in relation to the specified purpose. Each third party is required to have in place comparable data security measures and to be fully compliant with the terms of the General Data Protection Regulations.

Who do we share information with and why?

Referral practices

When we refer an animal to a referral hospital or specialist, we need to share relevant information to arrange appointments, tests, treatments and services.

We may share:

Laboratories and Animal Crematoria

So that we can arrange tests, treatments and services and obtain results on your behalf.

We may share:

Your insurer

So that we can obtain permission to perform certain investigations and treatments at their expense. To arrange payment for investigations and treatments provided.

We may share:

Banks and payment service providers

So that we can deal with payments for the appointments, services, treatments and goods provided. To make refunds.

We may share:

Credit reference and fraud prevention agencies

We may share your personal information with and obtain information about you from credit reference agencies or fraud prevention agencies.

We may share:

Your name.

Your address.

Debt collection agencies

If you fall behind with payments for the services we provide, we may engage a debt collection agency to recover the debt on our behalf.

We may share:

Email providers, printers and mailing houses

So that we can send you reminders, administrative information relating to the way we provide services to you, information about animal health issues relevant to you and marketing communications if you have consented to receiving them.

We may share:

Law enforcement agencies

If we receive a request in writing from a law enforcement agency, we may be required to provide your personal information.

We may share:

Moving practice

If you decide to move to a new practice we will provide a copy of your animals’ records to the new practice when requested. This is part of our professional conduct obligations from the Royal College of Veterinary Surgeons.

We may share:

As set out above, we will not sell, lease or transfer your personal information to any other person or company without your prior consent.

Keeping your data secure

We recognise the importance of keeping your personal data safe and we have in place security measures and policies to prevent personal data from being lost, used or accessed without our permission. We limit access to your Personal Information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Your rights

The General Data Protection Regulation grants all data subjects the following rights without charge.

These include the right to:

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

If you would like to exercise any of your rights, please contact a member of the Manchester Cat Clinic team. In order for us to deal with your request efficiently, please provide:

How to contact us

Please contact us if you have any questions about our privacy policy or the information we hold about you.

By email

Or write to us at Manchester Cat Clinic, 567 Wilmslow Road, Manchester M20 3QH