Practice Policies,
Terms & Conditions

For cat and staff safety reasons we will not allow cats to be brought to the practice loose or on a lead/harness. Please bring your cat in a secure, escape-proof cat carrier. If you are bringing more than one cat to an appointment, please bring them in separate carriers. (Young kittens can be brought together in one carrier but fully grown cats need their own space.)

Please be aware that if you travel in a car without having your pet suitably restrained, you will be in breach of the Highway Code and may invalidate your car insurance in the event of an accident.

See the iCatCare page "Travelling with your cat" and their videos on "Putting your cat into a carrier" and "Encouraging your cat to be happy in a carrier" for more information on safely transporting cats.

We will be stocking the innovative Calm Carrier, which is designed to minimise stress.

Our prices are inclusive of VAT. We are a cashless practice so accounts must be settled via card payment.

We are not a credit broker and so are not able to offer payment plans or credit accounts. Payment is due at the time of treatment or discharge unless alternative arrangements have been agreed in advance; should an account not be settled a reminder will be sent.  Should it be necessary for further reminders to be sent, administration charges may be incurred.  After due notice unpaid accounts will be referred to our debt collection agency and further charges, such as for the production of reports, correspondence, court fees, attendance at court and phone calls will be levied in respect of costs incurred in collecting the debt. 

We may, at our own discretion, and subject to conditions, accept a request to reclaim fees directly from your pet insurance provider. For this we will require a completed claim form and proof of insurance, including confirmation of exclusions and the policy excess. This excess plus a direct claim administration fee will need to be paid in full at the time of treatment.  If any or part of your application is rejected, the full balance is payable immediately by yourself.

Occasionally we may arrange for finance through an external company to allow clients who meet eligibility criteria (set by the external company) to spread the cost of large bills. This is only available at the discretion of the Directors and must be agreed in advance of a procedure being undertaken.

We strongly recommend insuring your cat against unexpected illness and accidents. Please note that any contract of insurance is between you and your insurer, and it is your responsibility to determine your level of cover.  Any queries regarding your insurance should be taken up directly with your pet insurer.

• Why it is important to insure your cat

• Types of pet insurance policies

• The importance of dental cover when choosing pet insurance

In accordance with the law, we will always use medicines licensed for use in cats where possible. However, in some circumstances there is not an appropriate licensed medication or the best treatment for that condition is a dog or human medication. Use of such medications is termed 'off-licence' or 'on the cascade'.

Clients of Manchester Cat Clinic consent to the use of off-licence medications in their cats and understand that these medications are commonly and safely used based on the experience and knowledge of the prescribing veterinary surgeon.

Please follow our team's instructions both before, during and after consultations. We have been specifically trained in handling cats in a calm and safe manner and we are a 'scruff-free' practice.

International Cat Care provide useful videos for owners on handling their cats: https://icatcare.org/advice/handling-cats-videos-for-owners/

It is part of the Royal College of Veterinary Surgeons' Code of Professional Conduct that veterinary surgeons must maintain accurate records for their patients.

If your cat is a registered patient with us, they should not also be registered with another first opinion practice. If you are transferring from another practice, we need to have a copy of your cat's complete medical history before we can see your cat. Medical records can be emailed to hello@manchestercatclinic.co.uk

All of our inbound and outbound calls are recorded, with recordings securely stored for at least 30 days.

We expect all of our clients to show our team with the same respect we will show you. If a client is verbally or physically abusive to any member of our team, we reserve the right to terminate their registration and ask them seek veterinary care elsewhere.