Privacy Notice

We will process your Personal Information in so far as it is necessary for the performance of our contract with you to provide veterinary services. This will involve using your Personal Information to provide you with our products and services and to send you information related to the services we provide to you including appointment and vaccination reminders (“Service Communications”). You can choose how you would like to receive these communications by post, email or SMS. Please call or email our Customer Service team if you would like to change how you receive Service Communications.

• Name

  • So that We can identify You and personalise our communications with You.

• Address

  • So that We can identify You, register your animal with your chosen practice, send reminders and anniversary notifications, correspondence and information about our services directly to you and send information about local animal health issues.

• Email address: So that we can contact you about your Animal, send reminders about your appointments, vaccinations, flea or worming treatments or correspondence about our service and animal health issues. To send Healthy Cat Plan anniversary notifications and payment failure notifications.

• Mobile number

  • So that we can contact you about your Animal, send reminders about your appointments, vaccinations, flea or worming treatments and or correspondence about our service and animal health issues. So we can contact you about your Healthy Cat Plan membership.

• Telephone number

  • So that we can contact you about your Animal and your Healthy Cat Plan membership.

• Bank, debit or credit card details

  • So that we can receive your monthly Healthy Cat Plan payments or pay veterinary fees.

Please remember to let our team know if any of the above information changes as soon as possible so that we have up to date records. Our staff will ask you to confirm your records are up to date on a regular basis.

In addition to our contractual services, we would like to process your Personal Information with your consent to send you information about other products and services available from the Practice. You can change your mind at any time and unsubscribe or subscribe by talking to staff in our practice or by following the links on any marketing emails you receive.

We will keep your Personal Information for as long as you are a client of our Practice and thereafter for as long as any legal claim may be made against the Practice or our colleagues and for as long as is required to comply with our legal and regulatory requirements including to the HMRC and RCVS.

We are required to share your Personal Information in certain circumstances to ensure that we are able to provide you with services, obtain payment or correspond with your insurance provider. In each case we will only share the data necessary for the purpose and it will only be in relation to the specified purpose. Each third party is required to have in place comparable data security measures and to be fully compliant with the terms of the General Data Protection Regulations.

Referral practices

When we refer an animal to a referral hospital or specialist, we need to share relevant information to arrange appointments, tests, treatments and services.

We may share:

• Your name.

• Your address.

• Your email address.

• Mobile number.

• Telephone number.

Laboratories and Animal Crematoria

So that we can arrange tests, treatments and services and obtain results on your behalf.

We may share:

• Your name.

• Your address.

Your insurer

So that we can obtain permission to perform certain investigations and treatments at their expense. To arrange payment for investigations and treatments provided.

We may share:

• Insurance policy number.

• Your name.

• Your address.

Banks and payment service providers

So that we can deal with payments for the appointments, services, treatments and goods provided. To make refunds.

We may share:

• Your name.

• Your account details.

• Your address.

Credit reference and fraud prevention agencies

We may share your personal information with and obtain information about you from credit reference agencies or fraud prevention agencies.

We may share:

Your name.

Your address.

Debt collection agencies

If you fall behind with payments for the services we provide, we may engage a debt collection agency to recover the debt on our behalf.

We may share:

• Your name.

• Your account details.

• Your address.

Email providers, printers and mailing houses

So that we can send you reminders, administrative information relating to the way we provide services to you, information about animal health issues relevant to you and marketing communications if you have consented to receiving them.

We may share:

• Your name.

• Your address.

• Your email address.

Law enforcement agencies

If we receive a request in writing from a law enforcement agency, we may be required to provide your personal information.

We may share:

• Your name.

• Your address.

• Your email address.

• Mobile number.

• Telephone number.

• Location information.

• Bank, debit or credit card details.

• Insurance policy number.

Moving practice

If you decide to move to a new practice we will provide a copy of your animals’ records to the new practice when requested. This is part of our professional conduct obligations from the Royal College of Veterinary Surgeons.

We may share:

• Your name.

• Your address.

• Your email address.

• Mobile number.

• Telephone number.

As set out above, we will not sell, lease or transfer your personal information to any other person or company without your prior consent.

We recognise the importance of keeping your personal data safe and we have in place security measures and policies to prevent personal data from being lost, used or accessed without our permission. We limit access to your Personal Information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

The General Data Protection Regulation grants all data subjects the following rights without charge.

These include the right to:

• fair processing of information and transparency over how we use your use Personal Information

• access your Personal Information and to certain other supplementary information that this Privacy Notice is already designed to address

• require us to correct any mistakes in your information which we hold

• require the erasure of Personal Information concerning you in certain situations

• receive the Personal Information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

• object at any time to processing of Personal Information concerning you for direct marketing

• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

• object in certain other situations to our continued processing of your Personal Information

• otherwise, restrict our processing of your Personal Information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

If you would like to exercise any of your rights, please contact a member of the Manchester Cat Clinic team. In order for us to deal with your request efficiently, please provide:

• sufficient information to allow us to identify you

• evidence of your identity and your address (for example, a copy of your driving licence or

• passport)

• as much information about your request including, if applicable, dates, specific documents or animal names.

Please contact us if you have any questions about our privacy policy or the information we hold about you.

By email hello@manchestercatclinic.co.uk

Or write to us at Manchester Cat Clinic, 567 Wilmslow Road, Manchester M20 3QH